October 18, 2007
UC and the Contact Center: When Worlds Collide?
Posted by Eric Krapf | October 20, 2007
The Web 2.0 phenomenon is starting to hit the enterprise. If you haven’t been talking about wikis, blogs and social networks as part of your internal operations, it’s likely that others within your company have already started that conversation.
Web 2.0 has lots of the same hype and distortions that characterized the Internet boom of the late 1990s—early 2000s. That means you’re going to be hit with a lot of conflicting information, in terms of both what these new technologies mean for your company’s business, and what they mean for the communications infrastructure that you help to operate.
OA and UC — Mutual Need?
Posted by Fred Knight | October 16, 2007
In just a few weeks, the industry will gather at VoiceCon San Francisco where Unified Communications will be a major theme. I’ve spent considerable time in recent weeks reviewing the presentations that will be presented at VoiceCon, a process that has been both gratifying —haven’t had to do a lot of heavy editing—and instructive.
There’s a great deal of specificity about UC products, services, implementation do’s-and don’ts, vendor strategies and roadmaps. These presentations make clear that the industry has made considerable progress since VoiceCon in Orlando this past March.
Furthering The Discussion
Posted by Sheila McGee-Smith | October 14, 2007
Today, Aspect Software hosted a webinar on the contact center portal, CRMXchange, titled “How to Include Customers in Your Unified Communications Strategy.” Aspect’s SVP of Strategy and Marketing Mike Sheridan vetted the topic for about an hour, including a couple of polling questions for attendees about whether their companies were developing UC strategies and how easy or difficult it is to create compelling ROI arguments for UC.
What’s Wrong With Designer Phone Colors?
Posted by Matt Brunk | October 12, 2007
I've argued too many times with too many manufacturers about providing business telephones in color choices. Stop and think about just the cost of the “station” or telephone set itself.
Recently I read why women buy black high heeled shoes. They want to look slim, sexy and feel great. Why didn’t I know that before? What I did know is that ladies, especially those in charge of running the many SMB offices want good looking telephones with the right color to match the office décor and sometimes white and black just doesn’t work.
Eliminating the Competition...A Classic Tale
Posted by Matt Brunk | October 12, 2007
In the past couple of years I’ve written about Verizon FIOS and my experiences with the service. Verizon has had ample time to make an impression and I can attest that service as reliability goes- at least for me has been a positive good experience. The Verizon service is better but it could be best and it’s not.
So for my pal that gets after me for being too lenient on Verizon- this BUD’s for you.
Microsoft UC Launch: Keep Moving, Nothing to See Here
Posted by Sheila McGee-Smith | October 12, 2007
Monday I flew from NY to San Francisco for the much ballyhooed launch of Microsoft’s Office Communication Server 2007. I was excited. Bill Gates was to be the keynote speaker and the opportunity to hear that information age icon was an important part of the rationale to make long trip for a one day meeting. In addition, the rest of the agenda promised a deep dive into what Microsoft would be delivering.
While my headline may be a bit over the top, it matches the mood of many I spoke to during the day.
